USCIPP Program @ NCHL Webinar: Infrastructure Collaboratively Designed With and Built for US AMCs With Destination Medicine Programs

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USCIPP Program @ NCHL Webinar: Infrastructure Collaboratively Designed With and Built for US AMCs With Destination Medicine Programs

When: 2:00–3:00 PM CT, Tuesday, October 17

CRMs are proficient at managing business development sources, and EHRs are proficient at managing a patient’s journey from admission to discharge. Unfortunately, neither is designed at its core to support US AMCs managing the workflow process and a potential patient's journey from initial inquiry through telemedicine, second opinions, financial assessment, physical travel, special requirements, and to treatment – not to mention ultimately co-managing through admission, discharge, and follow-up. Indeed, high-value destination medicine programs are often afforded the least technical infrastructure within health systems. To address this tech-marginalization, destination medicine programs have tried many solutions:

• Hiring more people
• Competing for IT resources from the broader system
• EMR workarounds
• Forcing traditional CRM solutions into customized support platforms
• All the while relying on multiple systems to attempt to splice together data for longitudinal and strategic reporting/planning

In the end, each infrastructure solution works somewhat, but none is truly exceptional. Instead, the hardworking destination medicine teams fill in the gaps.

In consultation with several industry experts and longtime USCIPP members who had explored multiple options, iNaira Healthcare Technologies has built a solution explicitly designed to support inbound destination medicine inquiries. The focus is on the traditional gap between business development within a CRM system and patient record management in an EMR.

During this webinar, the iNaira team will share industry perspectives, why the infrastructure demands of destination medicine are such a struggle for traditional CRM and EMR solutions, key inputs from their partners, what they have learned along the way, and some upcoming analytics and reporting enhancements. A panel-led Q&A discussion will follow a short presentation.

Industry Expert Panel

John Morris - Moderator
SVP, Strategy and Business Development, iNaira Healthcare Technologies
Mr. Morris has extensive experience across the full healthcare ecosystem, including providers, payers, and private equity. His passion is global business and has had the privilege to address USCIPP members several times while with Navigant Consulting

Pam Frank - Expert
Advisor, Connext Health
Ms. Frank's leadership spans renowned institutions like Boston Children's, Tufts Medical Center, and Children's Mercy Kansas City. In her current role as an advisor to med-tech and health-tech startups, she seeks global exposure to the latest advancements in healthcare, fostering innovation and growth in the industry.

Steven Thompson - Expert
Principal, NorthStar Healthcare Advisors
Mr. Thompson has been a leader in global healthcare for more than 20 years. He has worked in both the public and private sectors to develop novel relationships that improve healthcare delivery and the health status of populations.

Chandu Revanur – Global Leader
CEO, iNaira Healthcare Technologies
Mr. Revanur has held senior leadership roles in Thailand, Indonesia, India, Japan, China, and several other countries. He holds advanced degrees in engineering as well as an MBA from MIT Sloan and additional certifications in healthcare value from Columbia University.

USCIPP Program @ NCHL Webinar: Infrastructure Collaboratively Designed With and Built for US AMCs With Destination Medicine Programs

Tuesday Oct 17 2023, 2:00 PM - 3:00 PM
Zoom Webinar

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